■Overview
This flow notifies Chatwork with the response content created by Dify whenever there is an inquiry via Google Forms.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.
■Recommended for
1. Companies using Google Forms as a contact point
・Customer support staff handling inquiries from customers
2. Users of Dify
・Those who want to streamline operations by integrating Google Forms with Dify
■Benefits of using this template
If you use Google Forms as a contact point, creating responses each time can be tedious.
Moreover, if there are multiple inquiries, there is a risk of missing some, which could lead to decreased customer satisfaction.
With this flow, whenever there is an inquiry via Google Forms, the response content can be automatically created by Dify.
The created response content is notified to Chatwork, allowing the person in charge to review and modify the response content, enabling smooth replies to customers.
By streamlining the creation and review of response content, customer response can be faster, thereby improving customer satisfaction.
■Notes
・Please integrate Yoom with Google Forms, Dify, and Chatwork respectively.
・For information on how to obtain response content when using Google Forms as a trigger, please refer to the following.
https://intercom.help/yoom/ja/articles/6807133
・For information on how to integrate Dify with My Apps, please refer to here.
・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
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