When a chat is started in Channel Talk, add ticket information to Jira Software.

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■Overview

This flow adds ticket information to Jira Software when a chat is initiated in Channel Talk.

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■Recommended for‍

1. Customer support teams using Jira Software

・For those who want to manage customer interactions that occur in Channel Talk as tasks in Jira Software and visualize the status of responses

・For those who want to prevent missed or delayed responses by converting chat interactions into tasks

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2. Teams using both Channel Talk and Jira Software

・For those who want to improve the efficiency of customer interactions by integrating Channel Talk and Jira Software

・For those who want to visualize the status of customer interactions to improve the overall efficiency of the team

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■Benefits of using this template

Channel Talk is a convenient tool that allows you to easily add chat functionality to your website or app.
There may be cases where you want to manage inquiries and requests that arise in chat using Jira Software.
However, manually transferring chat content to Jira Software each time can be a tedious task.

By implementing this flow, chat content is automatically added to Jira Software as ticket information after a chat is initiated in Channel Talk.
This allows you to centrally manage chat content in Jira Software, improving the efficiency of customer interactions and leading to increased customer satisfaction.

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■Notes‍

・Please integrate both Channel Talk and Jira Software with Yoom.

・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest trigger interval may vary depending on the plan.

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About the Apps You Use

Channel Talk

Yoom allows you to integrate with Channel Talk's API without any coding. For example, when you receive a message in Channel Talk's customer service chat, you can trigger a flow bot to send notifications to chat tools like Slack or Chatwork. Additionally, since messages can also be sent via the API, it is possible to automate message handling.

Related apps

Channel Talk

Templates using

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Jira Software

Yoom allows you to utilize the Jira Software API without any code. For example, you can automatically register tasks and bugs via the API. By integrating with Github, you can easily synchronize Github issues with Jira.

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