Add to Google Spreadsheet when a chat is initiated in Channel Talk.

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■Overview

This is a flow that adds a chat to Google Sheets when a chat is initiated in Channel Talk.

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■Recommended for‍

1. Those who communicate with customers via Channel Talk

・Customer support personnel responsible for customer interactions

・Those who use Channel Talk regularly to conduct business

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2. Those who use Google Sheets to manage their work

・Those who manage customer support tasks in Google Sheets

・Those who want to streamline the process of adding tasks to Google Sheets

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■Benefits of using this template

By using Channel Talk, you can communicate with customers in real-time and provide speedy customer support.
However, when customer support is busy, there is a risk of missing important tasks because adding them may be postponed.

This template allows you to seamlessly manage tasks by adding them to Google Sheets as soon as a chat is initiated in Channel Talk.
Google Sheets allows for online document sharing, enabling smooth task sharing among team members.

Additionally, by integrating with chat tools, you can notify team members of task additions, allowing for swift responses.

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■Notes‍

・Please integrate both Channel Talk and Google Sheets with Yoom.

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About the Apps You Use

Channel Talk

Yoom allows you to integrate with Channel Talk's API without any coding. For example, when you receive a message in Channel Talk's customer service chat, you can trigger a flow bot to send notifications to chat tools like Slack or Chatwork. Additionally, since messages can also be sent via the API, it is possible to automate message handling.

Related apps

Channel Talk

Templates using

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Google Sheets

At Yoom, you can utilize the Google Sheets API without any coding. By integrating Sheets with Yoom, you can automate data entry into spreadsheets and automatically create documents based on spreadsheet templates. Additionally, you can sync spreadsheet information with Yoom's database for various applications.

Related apps

Notion