When a ticket is created in Chat Plus, add the ticket information to Backlog.

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■Overview

This flow adds ticket information to Backlog when a ticket is created in Chat Plus.
By using Yoom, you can easily integrate applications without the need for programming.

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■Recommended for

1. Companies using Chat Plus as a customer support tool

・Those who want to add and manage ticket content in other tools to improve the quality of customer support

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2. Those using Backlog as a project management tool

・Those who are managing projects and issues using Backlog but want to strengthen integration with external tools

・Those who want to automatically reflect customer inquiries and requests in Backlog to make task management seamless

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■Benefits of using this template

There are situations where you want to register Chat Plus ticket information in Backlog and share it within the team.
However, normally you need to manually transcribe the information, which takes time and effort.

Therefore, using this template is recommended.
When a ticket is created in Chat Plus, the information is automatically registered in Backlog, significantly reducing the burden of manual work.
This saves time on data entry and leads to improved work efficiency and increased productivity.

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■Notes

・Please integrate Yoom with both Chat Plus and Backlog.

・For instructions on setting up triggers in Chat Plus, please refer to here.

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About the Apps You Use

ChatPlus

Yoom allows you to integrate with Chat Plus's API without any code, enabling the automation of various tasks. For example, you can notify Slack or Chatwork when an inquiry occurs in Chat Plus, or automatically store customer information in kintone or spreadsheets.

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ChatPlus

Templates using

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Backlog

Yoom allows you to integrate with Backlog's API without any code, enabling the automation of various tasks. You can automatically add issues or comments to Backlog and easily connect information from Backlog with various SaaS platforms such as kintone, Google Sheets, and Salesforce. Additionally, you can automatically sync Backlog's project and issue information to Yoom's database for use in various applications.

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