Notify Microsoft Teams when a chat is initiated in Chat Plus.

■Overview

This is a flow that notifies Microsoft Teams when a chat is started in Chat Plus.

By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Those who use Chat Plus for customer support 

・Those who use Chat Plus as customer support and want to respond quickly when a new chat starts 

・Those who want to improve customer satisfaction by understanding and responding to customer inquiries in real-time 

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2. Companies using Microsoft Teams as an internal communication tool 

・Those who use Microsoft Teams regularly and want to quickly convey important information to each department or team member 

・Those who want to enhance business efficiency by linking multiple tools

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■Benefits of using this template

By linking Chat Plus with Microsoft Teams, you can speed up response to inquiries.
Notifications are sent to Microsoft Teams immediately when a chat starts, allowing the person in charge to respond in a timely manner.
Utilizing this flow can prevent opportunity loss due to delayed responses and lead to improved customer satisfaction.

Additionally, since inquiry details can be shared with the entire team, collaboration among members is strengthened, enabling smoother business operations.
This not only improves the efficiency of inquiry responses but also enhances the productivity of the entire team.

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■Notes

・Please link both Chat Plus and Microsoft Teams with Yoom.

・Microsoft365 (formerly Office365) has a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.