Notify Slack when a chat is initiated in Channel Talk.

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■Overview

This is a flow that notifies Slack when a chat is initiated in Channel Talk.
By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Companies using Channel Talk to handle customer inquiries

・Those who interact with customers using Channel Talk but often miss chats

・Those who want to receive chat initiation notifications in real-time and respond immediately

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2. Those using Slack as an internal chat tool

・Those who use Slack regularly and want to manage notifications from other tools in one place

・Those who prioritize understanding customer inquiry information in real-time and responding promptly

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■Benefits of using this template

By integrating Channel Talk with Slack, you can receive real-time notifications when a chat is initiated.
This enables quick responses, leading to improved customer satisfaction.

Additionally, since notifications are sent to a specified channel, it becomes easier for the entire team to share the latest status, facilitating smooth communication.
Furthermore, you will be able to follow up in a timely manner without missing important messages.

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■Notes

・Please integrate both Channel Talk and Slack with Yoom.

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About the Apps You Use

Channel Talk

Yoom allows you to integrate with Channel Talk's API without any coding. For example, when you receive a message in Channel Talk's customer service chat, you can trigger a flow bot to send notifications to chat tools like Slack or Chatwork. Additionally, since messages can also be sent via the API, it is possible to automate message handling.

Related apps

Channel Talk

Templates using

View all related templates

Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

Related apps

Slack