When a ticket is created in Re:lation, generate the response content with Dify and notify in Chatwork.

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■Overview

This flow notifies Chatwork with the response content created in Dify when a ticket is created in Re:lation.

With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between applications.

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‍■Recommended for

1. Users of Re:lation

・Those managing inquiries from customers

・Those centrally managing inquiries from multiple channels using Re:lation

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2. Users of Dify

・Teams that have implemented Dify to improve customer support efficiency

・Those who want to streamline the creation of response content for Re:lation tickets

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■Benefits of using this template

The content of tickets created in Re:lation varies by customer, and creating response content for each one can be a hassle.
However, if it takes time to create response content, it may keep customers waiting and potentially lower support ratings.

With this flow, when a ticket is created in Re:lation, the response content is automatically generated in Dify and notified to Chatwork, allowing for speedy customer support.
By eliminating the hassle of creating response content, the waiting time for customers is reduced, contributing to improved customer satisfaction.

Additionally, the response content generated by Dify can be customized to fit your business needs.

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■Notes

・Please integrate Yoom with Re:lation, Dify, and Chatwork respectively.

・For information on how to integrate Dify with My Apps, please refer to here.

・Triggers can be set at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.

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About the Apps You Use

Dify

In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.

Related apps

Dify

Templates using

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Re:lation

Yoom allows you to integrate with Re:lation's API without any code, enabling the automation of various tasks. You can notify Slack or Chatwork when a ticket is created in Re:lation, or register customers in Re:lation's address book, among other things.

Related apps

Re:lation

Templates using

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Chatwork

Yoom allows you to integrate with Chatwork's API without any coding, enabling the automation of various tasks. You can automatically send messages and files to Chatwork or add tasks to specific rooms. Additionally, it is possible to link information from various SaaS platforms such as kintone, Salesforce, and CloudSign to Chatwork.

Related apps

Slack