■Overview
This flow notifies Google Chat with the response content created in Dify when a ticket is created in Re:lation.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between applications.
■Recommended for
1. Those managing inquiry tickets in Re:lation
・Those who want to maintain consistency in response content to inquiries
2. Those using Dify to streamline support operations
・Those who want to efficiently generate response content to inquiries by integrating with Re:lation
■Benefits of using this template
In inquiry handling, if the response content varies by person in charge, there is a risk of inconsistent handling.
This could lead to unstable customer service quality, so you might feel the need to maintain consistency in response content.
In this flow, when a ticket is created in Re:lation, the response content can be created in Dify and notified to Google Chat.
By generating the response content in Dify, you can prevent variations in handling by different personnel and stabilize the quality of customer service.
Additionally, the content generated in Dify can be customized as desired and operated according to business needs.
■Notes
・Please integrate Yoom with Re:lation, Dify, and Google Chat respectively.
・Integration with Google Chat is only possible with Google Workspace. Please refer to the link below for details.
https://intercom.help/yoom/ja/articles/6647336
・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
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