■Overview
This flow notifies Chatwork with the response content created in Dify when a ticket is created in Freshdesk.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies using Freshdesk for customer inquiries
・Those who want to make customer support in Freshdesk more efficient
2. Companies building AI apps with Dify
・Those who want to integrate Dify with other apps to improve business efficiency
3. Companies using Chatwork as an internal chat tool
・Those who want to facilitate smooth information sharing using Chatwork
■Benefits of using this template
By integrating Freshdesk, Dify, and Chatwork, the efficiency of ticket handling is improved.
First, when a ticket is created in Freshdesk, Dify automatically generates the response content, reducing the burden on the person in charge.
Next, the generated response is notified to Chatwork, enabling quick sharing.
This improves response speed and is expected to enhance customer satisfaction.
Additionally, since the ticket content is automatically notified in the chat, team collaboration is strengthened, and communication becomes smoother.
■Notes
・Please integrate each of Freshdesk, Dify, and Chatwork with Yoom.
・For how to integrate Dify with My Apps, please refer to here.
・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
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