Notify Slack when a chat is started in Chat Plus.

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  3. Notify Slack when a chat is started in Chat Plus.
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■Overview

This flow notifies Slack when a chat is initiated on Chat Plus.
By using Yoom, you can easily integrate apps without the need for programming.

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■Recommended for

1. Those who communicate with website visitors via Chat Plus and use Slack for team communication

・Those who want to quickly respond to customer inquiries and share information with the entire team

‍

2. Those who want to streamline responses to inquiries from website visitors

・Those who want to quickly grasp when a chat is initiated on Chat Plus via Slack and establish a system where the responsible person can respond immediately, thereby improving customer satisfaction

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3. Those who want to integrate Chat Plus and Slack to streamline customer support operations

・Those who want to improve the productivity of customer support operations by streamlining responses to customer inquiries, information sharing, and management of response status

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■Benefits of using this template

By utilizing the flow [Notify Slack when a chat is initiated on Chat Plus], you can share interactions with customers on Slack, allowing the entire team to accumulate customer support know-how.
Additionally, you can streamline customer support to improve customer satisfaction.

You can freely customize the notification destination and message content for Slack.

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■Notes

・Please integrate both Chat Plus and Slack with Yoom.

・For instructions on setting up triggers in Chat Plus, please refer to here.

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