Notify Slack when a chat is started in Chat Plus.

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■Overview

This flow notifies Slack when a chat is initiated on Chat Plus.
By using Yoom, you can easily integrate apps without the need for programming.

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■Recommended for

1. Those who communicate with website visitors via Chat Plus and use Slack for team communication

・Those who want to quickly respond to customer inquiries and share information with the entire team

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2. Those who want to streamline responses to inquiries from website visitors

・Those who want to quickly grasp when a chat is initiated on Chat Plus via Slack and establish a system where the responsible person can respond immediately, thereby improving customer satisfaction

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3. Those who want to integrate Chat Plus and Slack to streamline customer support operations

・Those who want to improve the productivity of customer support operations by streamlining responses to customer inquiries, information sharing, and management of response status

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■Benefits of using this template

By utilizing the flow [Notify Slack when a chat is initiated on Chat Plus], you can share interactions with customers on Slack, allowing the entire team to accumulate customer support know-how.
Additionally, you can streamline customer support to improve customer satisfaction.

You can freely customize the notification destination and message content for Slack.

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■Notes

・Please integrate both Chat Plus and Slack with Yoom.

・For instructions on setting up triggers in Chat Plus, please refer to here.

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About the Apps You Use

ChatPlus

Yoom allows you to integrate with Chat Plus's API without any code, enabling the automation of various tasks. For example, you can notify Slack or Chatwork when an inquiry occurs in Chat Plus, or automatically store customer information in kintone or spreadsheets.

Related apps

ChatPlus

Templates using

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Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

Related apps

Slack