If there is a question in English in the input form, translate the question content and send a notification to Microsoft Teams and a preliminary reply to the form respondent.

■Overview

This flow translates questions in English from the input form and sends notifications to Microsoft Teams, as well as a preliminary response to the form respondent.

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■Recommended for

1. Those who handle inquiries from overseas customers or multinational users

• Customer support representatives
• Sales representatives
• Members of a global team

2. Those who want to efficiently manage multilingual support

• Business owners looking to streamline multilingual support
• Personnel aiming to expedite customer response

3. Those who regularly use Microsoft Teams and forms

• Personnel using Microsoft Teams for internal team communication
• Personnel accepting inquiries via Google Forms or other online forms

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■Benefits of using this template

・Utilizing automatic translation improves the efficiency of multilingual support tasks.

・Providing a quick preliminary response to questions in English enhances customer satisfaction.

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■Notes

‍・Please integrate Yoom with both Microsoft Teams and Outlook.

・Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.