■Overview
This is a flow that notifies Google Chat when a chat is initiated in Channel Talk.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Those who use Channel Talk for customer communication
・Those who handle customer support through Channel Talk but want notifications for quick responses
・Those who want to streamline chat support in Channel Talk
2. Companies using Google Chat
・Those who want to be immediately informed of customer messages from Channel Talk in Google Chat
・Those who want to prevent missing inquiries
■Benefits of using this template
Responding quickly to inquiries is very important for improving customer satisfaction.
However, when focused on other tasks, you might not notice inquiries, leading to delayed responses.
This is why we recommend using this template.
When a chat is initiated in Channel Talk, it is automatically notified to Google Chat, contributing to improved response speed.
It also leads to strengthened collaboration among team members.
Since you can handle inquiries directly in the chat, communication becomes smoother, and the quality of responses is likely to improve.
■Notes
・Please connect both Channel Talk and Google Chat with Yoom.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to the link below.
https://intercom.help/yoom/ja/articles/6647336
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