When a chat is initiated in Channel Talk, create a response using Dify and notify Slack.
When a chat is initiated in Channel Talk, create a response using Dify and notify Slack.
Launch this workflow to connect
Dify &
Channel Talk &
Slack
!
■Overview
This is a flow where, when a chat is initiated in Channel Talk, the response content is created with Dify and notified to Slack.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies using Channel Talk for customer support
・Those who want to quickly process inquiries from Channel Talk
2. Companies using Slack as a chat tool
・Those who want to facilitate smooth information sharing using Slack
3. Companies using AI chatbots with Dify
・Those who want to review and send responses due to variability in response quality depending on the question
■Benefits of using this template
By utilizing this template, you can create a flow where Dify automatically generates response drafts for inquiries received via Channel Talk and notifies the content to Slack.
This is expected to improve the speed of customer support, leading to increased customer satisfaction and sales growth.
Additionally, by using the automatically generated response drafts, you can reduce the burden on staff and enable efficient handling.
Furthermore, since AI-generated responses can be modified as needed before sending, you can maintain the quality of responses while streamlining operations.
■Notes
・Please integrate Channel Talk, Dify, and Slack with Yoom.
・For how to integrate Dify with My Apps, please refer to here.
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See more
About the Apps
Templates using
Dify
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, this flow generates a response using Dify and sends a notification to Microsoft Teams. Since you can proceed with handling based on the response created by Dify, it is possible to improve work efficiency.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
When a new conversation is created in Intercom, this flow generates a response using Dify and notifies Google Chat. This can reduce the time required to create responses to inquiries, thereby alleviating the burden on the person in charge.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
When there is an inquiry on HubSpot, this flow creates a response using Dify and notifies it on Slack. By using this flow, the speed of customer response is improved. Even if the generated response draft is incorrect, it can be corrected before sending, so there is no risk of reduced response quality due to AI.
Templates using
Channel Talk
This is a flow that adds a chat to Asana when it is created in Channel Talk. It allows you to centrally manage chat content in Asana, enabling smooth task assignment to responsible persons, progress management, and confirmation of response status.
This is a business workflow that automatically notifies the internal chat of Channel Talk about the input content of Google Forms. It eliminates manual notification tasks and errors, enabling quick and accurate information sharing.
When a chat is initiated in Channel Talk, it is added to Trello. This flow eliminates the need to manually enter chat content into Trello, preventing human errors such as omissions or input mistakes.
Templates using
Slack
This is a flow bot that automatically activates at the end of each month and sends notifications via Slack. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, you can use it for various purposes such as monthly invoice issuance, aggregation processing to spreadsheets, or regular data backup processing.
This is a business workflow that automatically adds content posted in a Slack channel as comments to tasks in Wrike. This reduces manual task updates and improves project management efficiency.
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
About the apps you use
Dify
In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
see detailsTemplates
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, this flow generates a response using Dify and sends a notification to Microsoft Teams. Since you can proceed with handling based on the response created by Dify, it is possible to improve work efficiency.
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
When a new conversation is created in Intercom, this flow generates a response using Dify and notifies Google Chat. This can reduce the time required to create responses to inquiries, thereby alleviating the burden on the person in charge.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
When there is an inquiry on HubSpot, this flow creates a response using Dify and notifies it on Slack. By using this flow, the speed of customer response is improved. Even if the generated response draft is incorrect, it can be corrected before sending, so there is no risk of reduced response quality due to AI.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
Channel Talk
Yoom allows you to integrate with Channel Talk's API without any coding. For example, when you receive a message in Channel Talk's customer service chat, you can trigger a flow bot to send notifications to chat tools like Slack or Chatwork. Additionally, since messages can also be sent via the API, it is possible to automate message handling.
see detailsTemplates
This is a flow that adds a chat to Asana when it is created in Channel Talk. It allows you to centrally manage chat content in Asana, enabling smooth task assignment to responsible persons, progress management, and confirmation of response status.
Add to Asana when a chat is created in Channel Talk.
This is a business workflow that automatically notifies the internal chat of Channel Talk about the input content of Google Forms. It eliminates manual notification tasks and errors, enabling quick and accurate information sharing.
Notify the content of Google Forms in the Channel Talk internal chat.
When a chat is initiated in Channel Talk, it is added to Trello. This flow eliminates the need to manually enter chat content into Trello, preventing human errors such as omissions or input mistakes.
When a chat is started on Channel Talk, add it to Trello.
Slack
Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.
see detailsTemplates
This is a flow bot that automatically activates at the end of each month and sends notifications via Slack. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, you can use it for various purposes such as monthly invoice issuance, aggregation processing to spreadsheets, or regular data backup processing.
Activate the flow bot at the end of each month and notify Slack.
This is a business workflow that automatically adds content posted in a Slack channel as comments to tasks in Wrike. This reduces manual task updates and improves project management efficiency.
Add a comment to a Wrike task when a post is made in a Slack channel.
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
Add inquiry content from Slack to Google Sheets
No-Code API Actions
Executable API actions
Flowbot triggers
When a message is received in a customer chat
When a new customer chat is created
When a message is posted in a public group chat
When a message is posted to a channel
When a file is posted to a channel
When a message is posted to a channel (Webhook)
When a reaction is added to a message (Webhook)
When a user is mentioned in a channel
When a message containing specified text is posted to a channel
When your Slack app is mentioned (Webhook)
When mentioned in a channel (multiple users)
When a message containing specified text is posted to a channel (Regular expression)
When a new channel is created (Webhook)
When a message is posted in a thread (Webhook)
When mentioned in a channel (multiple users & user groups)
When a reaction is removed from a message (Webhook)
Flowbot operations
Send Chat Message
Run Workflow
Upload File (Workflow)
Get dataset list
Get knowledge base tags
Create document from text
Get dataset details
Update Knowledge Base
Change Customer Chat to Completed
Send Message to Customer Chat
Send Message to Internal Chat
Get User Chat List
Send message to channel
Send direct message
Get member IDs in a channel
Create channel
Invite members to channel
Get user group list
Flowbot triggers
There is no action.
Flowbot operations
Send Chat MessageRun WorkflowUpload File (Workflow)Get dataset listGet knowledge base tagsCreate document from textGet dataset detailsUpdate Knowledge Base
Flowbot triggers
When a message is received in a customer chatWhen a new customer chat is createdWhen a message is posted in a public group chat
Flowbot operations
Change Customer Chat to CompletedSend Message to Customer ChatSend Message to Internal ChatGet User Chat List
Flowbot triggers
When a message is posted to a channelWhen a file is posted to a channelWhen a message is posted to a channel (Webhook)When a reaction is added to a message (Webhook)When a user is mentioned in a channelWhen a message containing specified text is posted to a channelWhen your Slack app is mentioned (Webhook)When mentioned in a channel (multiple users)When a message containing specified text is posted to a channel (Regular expression)When a new channel is created (Webhook)When a message is posted in a thread (Webhook)When mentioned in a channel (multiple users & user groups)When a reaction is removed from a message (Webhook)
Flowbot operations
Send message to channelSend direct messageGet member IDs in a channelCreate channelInvite members to channelGet user group listPost message to threadArchive channelGet messages in a threadList public channelsRemove a member from a private channelFind user by email addressGet user infoGet a specific messageGet message linkDelete messageGet users in a user groupGet reactions for a messageCreate a user groupList channel messagesSend a message to a channel with attachmentsList rows in a listCreate listUpdate listGet a specific list rowRemove list accessMore inspiration for you
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