When a chat is initiated in Channel Talk, create a response using Dify and notify Slack.

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■Overview

This is a flow where, when a chat is initiated in Channel Talk, the response content is created with Dify and notified to Slack.

By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Companies using Channel Talk for customer support

・Those who want to quickly process inquiries from Channel Talk

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2. Companies using Slack as a chat tool

・Those who want to facilitate smooth information sharing using Slack

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3. Companies using AI chatbots with Dify

・Those who want to review and send responses due to variability in response quality depending on the question

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■Benefits of using this template

By utilizing this template, you can create a flow where Dify automatically generates response drafts for inquiries received via Channel Talk and notifies the content to Slack.
This is expected to improve the speed of customer support, leading to increased customer satisfaction and sales growth.

Additionally, by using the automatically generated response drafts, you can reduce the burden on staff and enable efficient handling.
Furthermore, since AI-generated responses can be modified as needed before sending, you can maintain the quality of responses while streamlining operations.

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■Notes

・Please integrate Channel Talk, Dify, and Slack with Yoom.

・For how to integrate Dify with My Apps, please refer to here.

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About the Apps You Use

Dify

In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.

Related apps

Dify

Templates using

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Channel Talk

Yoom allows you to integrate with Channel Talk's API without any coding. For example, when you receive a message in Channel Talk's customer service chat, you can trigger a flow bot to send notifications to chat tools like Slack or Chatwork. Additionally, since messages can also be sent via the API, it is possible to automate message handling.

Related apps

Channel Talk

Templates using

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Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

Related apps

Slack