Add a comment to a Zendesk ticket when a message is posted on Slack.

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■Overview

This is a flow that adds a comment to a Zendesk ticket when a new message is posted on Slack.

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■Recommended for

Those who utilize Zendesk in their business operations

　・Project managers who manage the overall planning and progress of projects

　・Development teams of engineers managing software development tasks

　・Administrative departments managing internal projects and daily business tasks

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■Benefits of using this template

・You can efficiently share information by adding comments in real-time from Slack to ongoing Zendesk tickets.

・You can easily update tickets by adding the content of meetings held on Slack as comments to Zendesk tickets.

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■Notes

・Please integrate both Slack and Zendesk with Yoom.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the configured flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

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Slack

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Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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