When the Notion database is updated, update the status of the Zendesk ticket.

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■Overview

This is a flow that updates the status of a Zendesk ticket when a Notion database is updated.

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■Recommended for

1. Teams managing customer information and inquiries in Notion and providing customer support in Zendesk

・Those who want to automatically change the status of a Zendesk ticket triggered by an update in the Notion database

・For example, if you change the status to "Completed" in Notion, you want the Zendesk ticket to also be marked as "Resolved"

・Those who want to eliminate the hassle of manually changing statuses and improve efficiency

・Those who want to strengthen the integration between Notion and Zendesk and maintain consistency of information

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■Benefits of using this template

・By using updates in Notion as a trigger, you can prevent missed updates of Zendesk ticket statuses.

・Since the Zendesk ticket status is automatically changed simultaneously with the Notion database update, the hassle of manual updates is eliminated, improving work efficiency.

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■Precautions

・Please integrate both Zendesk and Notion with Yoom.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the set flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

Notion

Yoom allows you to utilize Notion's API without any coding. By integrating Yoom with Notion, you can automatically retrieve and update information from Notion databases, and automatically store information from input forms into Notion's database. Additionally, you can aggregate and sync information from Notion's database with Yoom's database, enabling seamless integration with various SaaS platforms.

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Notion

Templates using

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Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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