Zendeskでチケットが更新されたらChatworkに通知する

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■概要

「Zendeskでチケットが更新されたらChatworkに通知する」フローは、サポートチームのコミュニケーションを円滑にする業務ワークフローです。
Zendesk内でチケットが更新されるたびに、Chatworkへ自動的に通知が送られるため、チームメンバー全員が迅速に最新情報を把握できます。
これにより、迅速な対応と効率的な情報共有が実現します。

■このテンプレートをおすすめする方

  • ZendeskとChatworkを活用して顧客サポートを行っており、情報共有の効率化を図りたいサポート担当者の方
  • チケットの更新情報を見逃さず、迅速に対応したいサポートチームリーダーの方
  • 複数のツールを連携させて業務プロセスを自動化し、生産性を向上させたいITマネージャーや経営者の方
  • サポートチーム内でのコミュニケーションを強化し、より良い顧客体験を提供したい企業の方

■このテンプレートを使うメリット

  • 迅速な対応が可能に:Zendeskのチケット更新が素早くChatworkに通知されるため、対応速度が向上します。
  • 情報共有の手間を削減:手動での情報転送が不要になり、チーム全体での情報共有がスムーズになります。
  • 業務効率の向上とエラー防止:自動連携によりヒューマンエラーを減らし、効率的な業務運営が実現します。
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About the Apps You Use
Zendesk
Zendesk
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Chatwork
Chatwork
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About the apps you use
Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
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Chatwork
Yoom allows you to integrate with Chatwork's API without any coding, enabling the automation of various tasks. You can automatically send messages and files to Chatwork or add tasks to specific rooms. Additionally, it is possible to link information from various SaaS platforms such as kintone, Salesforce, and CloudSign to Chatwork.
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