Add a comment to a Zendesk ticket when a kintone record is updated.

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■Overview

This is a flow that adds a comment to a Zendesk ticket when a kintone record is updated.

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■Recommended for

Those who utilize kintone and Zendesk in their business

　・Project managers who manage the overall planning and progress of projects

　・Development teams of engineers managing software development tasks

　・Management departments managing internal projects and daily business tasks

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■Benefits of using this template

・You can efficiently share information by adding comments in real-time from kintone to ongoing Zendesk tickets.

・Even if kintone and Zendesk are used across different departments, business processes can proceed smoothly.

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■Notes

・Please integrate kintone and Zendesk with Yoom respectively.

・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

kintone

With Yoom, you can utilize kintone's API without any coding. For example, you can integrate kintone with other SaaS or create documents using information from kintone. Additionally, you can sync kintone information with Yoom's database and use kintone information for various purposes.

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kintone

Templates using

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Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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