Notify Microsoft Teams when a chat is initiated in Channel Talk.

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  3. Notify Microsoft Teams when a chat is initiated in Channel Talk.
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■Overview

This is a flow that notifies Microsoft Teams when a chat is initiated in Channel Talk.
By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Those who use Channel Talk for customer support

・Those who want to efficiently manage customer chats and prevent missing any

・Those who want to share chat history within the team for immediate response

‍

2. Companies using Microsoft Teams as a business communication tool

・Those who want to quickly share interactions from Channel Talk on Microsoft Teams

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■Benefits of using this template

By integrating Channel Talk with Microsoft Teams, notifications are sent immediately when a chat starts.
This allows you to quickly grasp when an inquiry has been made.
Enabling speedy responses can lead to improved customer satisfaction.

Additionally, smooth information sharing among members will strengthen team collaboration.
Since you can discuss the notified inquiry content directly in the chat, it contributes to smoother communication.

‍

■Notes

・Please integrate both Channel Talk and Microsoft Teams with Yoom.

・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

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Yoom allows you to integrate with Channel Talk's API without any coding. For example, when you receive a message in Channel Talk's customer service chat, you can trigger a flow bot to send notifications to chat tools like Slack or Chatwork. Additionally, since messages can also be sent via the API, it is possible to automate message handling.
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