When a ticket is created in Chat Plus, generate the response content with Dify and notify in Slack.

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■Overview

This flow creates a ticket in Chat Plus, generates a response in Dify, and notifies Slack.

By using Yoom, you can easily integrate applications without programming.

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■Recommended for

1. Companies using Chat Plus for customer support

・Those who want to quickly process inquiries from Chat Plus

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2. Companies using Slack as a chat tool

・Those who want to facilitate smooth information sharing using Slack

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3. Companies using AI chatbots with Dify

・Those who want to verify and send responses due to varying quality of answers depending on the question

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■Benefits of using this template

By integrating Chat Plus, Dify, and Slack, customer support can be expedited.
With this flow, when a ticket is created in Chat Plus, a response is automatically generated in Dify and notified in Slack, allowing the person in charge to respond immediately.
As a result, the speed of customer support will improve, and customer satisfaction will increase.

Furthermore, since information can be quickly shared with team members on Slack, team collaboration is strengthened, and work efficiency is improved.
By utilizing this flow, automation can be easily achieved, reducing human errors and enabling highly reliable responses.

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■Notes

・Please integrate each of Chat Plus, Dify, and Slack with Yoom.

・For the method of integrating Dify's My Apps, please refer to here.

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About the Apps You Use

Dify

In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.

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Dify

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ChatPlus

Yoom allows you to integrate with Chat Plus's API without any code, enabling the automation of various tasks. For example, you can notify Slack or Chatwork when an inquiry occurs in Chat Plus, or automatically store customer information in kintone or spreadsheets.

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ChatPlus

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Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

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Slack