Create a record in Airtable when a new conversation is created in Intercom.

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■Overview

This is a flow that creates a record in Airtable when a new conversation is created in Intercom.

With Yoom, you can connect apps without programming, making it easy to implement this flow.

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‍■Recommended for

1. Those who use Intercom for customer support

・Customer support representatives handling inquiries

・Companies that have implemented Intercom to streamline support operations

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2. Those who use Airtable for data management

・Those who centrally manage conversations created in Intercom

・Those who want to streamline information accumulation by linking Intercom and Airtable

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■Benefits of using this template

By registering conversations created in Intercom to Airtable, you can centrally manage inquiry details.
However, if there are many interactions with customers, the task of registering to Airtable each time can be time-consuming and may lead to input errors or omissions.

With this flow, when a new conversation is created in Intercom, a record is automatically created in Airtable, streamlining management tasks.
Even when busy with customer interactions, data is accumulated in Airtable each time a conversation is created in Intercom, allowing you to focus on customer support.

Additionally, since records are created in Airtable in a timely manner, information sharing within the team can be done smoothly.

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■Notes

・Please connect Yoom with both Intercom and Airtable.

・For how to connect Intercom with My Apps, please refer to here.

・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.

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About the Apps You Use

Intercom

Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.

Related apps

Intercom

Templates using

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Airtable

Yoom allows you to integrate with Airtable's API without code, enabling the automation of various tasks. For example, you can automatically add data to Airtable or retrieve information from Airtable to integrate with various SaaS platforms.

Related apps

Airtable