When a ticket is created in Zendesk, register the information in Sasuke.

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■Overview

This is a flow to register information in Sasuke when a ticket is created in Zendesk.

With Yoom, you can easily achieve this flow without any programming, as it allows for integration between apps.

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‍■Recommended for

1. Those using Zendesk

・Support team members handling customer service

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2. Those using Sasuke

・Those who want to utilize the content of Zendesk tickets in Sasuke

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■Benefits of using this template

By registering the information of tickets created in Zendesk to Sasuke, you can check the history of customer interactions.
However, if you manually register to Sasuke, you will have to perform the task for each ticket created in Zendesk, which is time-consuming and inefficient.

With this flow, you can register any information to Sasuke when a ticket is created in Zendesk, streamlining manual tasks.
By registering response dates and notes in Sasuke, it becomes easy to check past interactions even if the person in charge changes.

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■Notes

・Please integrate Yoom with both Zendesk and Sasuke.

・Zendesk and AI operations are apps available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are usually restricted.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

Related apps

Zendesk

Templates using

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SASUKE

Yoom allows you to integrate with Sasuke's API without code, enabling the automation of various tasks. For example, you can automatically register customer information in Sasuke, search for information within Sasuke, and integrate it with other SaaS tools.

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