Notify LINE WORKS when a ticket is created in Zendesk.

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■Overview

This is a flow that notifies LINE WORKS when a new ticket is created in Zendesk.

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■Recommended for

1. Customer support teams using Zendesk

・Those who want to quickly respond by understanding tickets created in Zendesk in real-time

・Those who want to receive ticket creation notifications in LINE WORKS to prevent missing any responses

・Those who want to flexibly set the notification destination in LINE WORKS according to the ticket priority and assignee

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2. Team members who want to understand the status of Zendesk tickets

・Those who want to understand the status of inquiries from customers and the overall response status of the team

・Those who want to receive notifications of important tickets in LINE WORKS and respond quickly

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■Benefits of using this template

Zendesk plays a very important role in customer support, but missing the occurrence of new tickets can lead to delays in customer response and a decrease in customer satisfaction.

By utilizing this flow, a notification will be sent to LINE WORKS as soon as a new ticket is created, allowing the person in charge to quickly check and respond to the ticket, leading to improved customer satisfaction.

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■Notes

・Please link both Zendesk and Notion with Yoom.

・Zendesk is an app that can only be used with the Team Plan and Success Plan. In the case of the Free Plan or Mini Plan, the operations and data connections of the set flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

Related apps

Zendesk

Templates using

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LINE WORKS

Yoom allows you to integrate with LINE WORKS API without any code, enabling the automation of various tasks. You can automatically send messages and files to LINE WORKS or register events in the LINE WORKS calendar. Additionally, it is possible to link information from various SaaS platforms such as kintone, Salesforce, and CloudSign with LINE WORKS.

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