When a ticket is created in Zendesk, add an Issue in Github.

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■Overview

This is a flow that adds an Issue to GitHub when a new ticket is created in Zendesk.

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■Recommended for

1. Customer support teams using Zendesk

・Those who want to handle customer inquiries and issues in Zendesk and manage requests to the development team as GitHub Issues

・Those who want to eliminate the hassle of manually transferring Zendesk tickets to GitHub Issues and improve work efficiency

・Those who want to strengthen the information linkage between Zendesk and GitHub to facilitate smooth coordination between customer support and development responses

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2. Development teams using GitHub

・Those who want to manage customer issues and requests that occur in Zendesk as Issues on GitHub and incorporate them into the development process

・Those who want to quickly grasp information from the customer support team and respond promptly

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■Benefits of using this template

Zendesk is a tool to streamline customer support operations, but manually converting tickets into GitHub Issues can be burdensome for support staff and development teams, potentially leading to delays in information sharing and response.

By implementing this flow, a new ticket created in Zendesk will automatically create an Issue in GitHub. This allows support staff and development teams to efficiently share the latest information without having to switch between Zendesk and GitHub, enabling prompt responses.

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■Notes

・Please integrate both Zendesk and GitHub with Yoom.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. You can use restricted apps during the free trial period.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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Zendesk

Templates using

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GitHub

Yoom allows you to utilize GitHub's API without any coding. You can automatically create new issues or add users to a repository using GitHub's API. Additionally, it is possible to synchronize GitHub issue information with Yoom's database.

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