When a ticket is created in Re:lation, generate the response content with Dify and notify in Slack.

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■Overview

This flow notifies Slack of the response content created in Dify when a ticket is created in Re:lation.

With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between applications.

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‍■Recommended for

1. Those who are streamlining their work using Dify

・Those who generate text with Dify

・Those who frequently use Dify in their work

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2. Those who use Re:lation

・Those who utilize Re:lation for handling customer inquiries

・Those who manage customer interactions with tickets for centralized management

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3. Those who use Slack

・Those who want to check the response content generated by Dify in Slack

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■Benefits of using this template

Considering the response content for each ticket created in Re:lation can be time-consuming and cumbersome.
Additionally, depending on the content of the ticket, the response time may increase, risking delays in customer support.

With this flow, you can create response content in Dify for the body of the ticket created in Re:lation and notify it to Slack.
Since the response content is automatically generated for the ticket body, it is possible to improve the speed of customer support.

The response content created in Dify can be checked from Slack, allowing you to confirm in advance whether the content is appropriate and proceed with the response.

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■Notes

・Please integrate Yoom with Re:lation, Dify, and Slack respectively.

・For how to integrate Dify with My Apps, please refer to here.

・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.

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About the Apps You Use

Dify

In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.

Related apps

Dify

Templates using

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Re:lation

Yoom allows you to integrate with Re:lation's API without any code, enabling the automation of various tasks. You can notify Slack or Chatwork when a ticket is created in Re:lation, or register customers in Re:lation's address book, among other things.

Related apps

Re:lation

Templates using

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Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

Related apps

Slack