■Overview
This is a flow where when a ticket is created in Chat Plus, the response content is generated in Dify and notified to Telegram.
By using Yoom, you can easily connect apps without programming.
■Recommended for
1. Companies using Chat Plus for customer support
・Those who find it time-consuming to handle inquiries in Chat Plus
2. Those using Dify to generate text or response content
・Those who want to leverage Dify's auto-generation for quick and high-quality customer support
3. Companies using Telegram as an internal communication tool
・Those who want to ensure they don't miss important information
■Benefits of using this template
By implementing a flow that generates response content in Dify and notifies Telegram when a ticket is created in Chat Plus, you can enjoy the following benefits.
Firstly, the speed of ticket handling improves. Since the response content is automatically generated when a ticket is created, the time spent on manual handling is reduced, enabling quick customer support.
This will lead to improved customer satisfaction, increased repeat customers, and the acquisition of new customers.
Additionally, by using the notification feature to Telegram, the person in charge can grasp the ticket status in real-time and respond at the appropriate timing.
Furthermore, by automating tasks that were done manually, human errors such as input mistakes and missed responses are reduced, improving the accuracy of operations.
■Notes
・Please integrate Yoom with Chat Plus, Dify, and Telegram respectively.
・For how to integrate Dify with My Apps, please refer to here.
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