■Overview
This is a flow that notifies Microsoft Teams when a chat is initiated in Chat Plus.
By using Yoom, you can easily integrate applications without the need for programming.
■Recommended for
1. Those who communicate with website visitors via Chat Plus and conduct team communication through Microsoft Teams
・Those who want to quickly respond to customer inquiries and share information with the entire team
2. Those who want to streamline responses to inquiries from website visitors
・Those who want to improve customer satisfaction by quickly recognizing when a chat is initiated in Chat Plus and establishing a system where the responsible person can respond immediately
3. Those who want to integrate Chat Plus and Microsoft Teams to streamline customer service operations
・Those who want to improve the productivity of customer service operations by streamlining responses to customer inquiries, information sharing, and management of response status
■Benefits of using this template
By utilizing the [Notify Microsoft Teams when a chat is initiated in Chat Plus] flow, you can receive notifications of chat initiation on Microsoft Teams immediately, allowing for prompt responses without keeping customers waiting.
Additionally, you can streamline customer service and improve customer satisfaction.
You can freely customize the notification destination and message content in Microsoft Teams.
■Notes
・Please integrate both Chat Plus and Microsoft Teams with Yoom.
・For instructions on setting up triggers in Chat Plus, please refer here.
・Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
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