■Overview
This is a flow to register a ticket in Zendesk when a message is received on the LINE Official Account.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Those who are using the LINE Official Account for customer support
・Those who want to transfer inquiries from customers to another tool for information management
2. Companies using Zendesk as a customer support tool
・Those who want to automate the process from chat response to ticket creation to improve support efficiency
・Those who want to consolidate customer feedback in Zendesk to improve services
■Benefits of using this template
By linking the LINE Official Account with Zendesk, you can automatically register customer inquiries received via the LINE Official Account into Zendesk.
This eliminates the need for manual entry, contributing to increased productivity.
It is also effective for sharing information with other teams.
Without accessing the LINE Official Account, you can check the inquiry details from Zendesk, improving information transparency.
■Notes
・Please link both the LINE Official Account and Zendesk with Yoom.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you set will result in errors, so please be careful. ・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are normally restricted.
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