When a ticket is created in Zendesk, compose a reply and send it.

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■Overview

This flow creates and sends a reply when a ticket is created in Zendesk.

With Yoom, you can easily achieve this flow without any programming, enabling seamless integration between applications.

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‍■Recommended for

1. Companies aiming to improve the efficiency of customer support operations

・For those looking to reduce the workload of staff and enhance the overall efficiency of customer support operations by automating the creation and approval process of reply messages

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2. Companies aiming to enhance customer satisfaction

・For those who want to improve customer satisfaction by providing prompt and personalized responses

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■Benefits of using this template

For staff who find it cumbersome to check the content and think of a reply each time a ticket is created in Zendesk, the flow of [creating and sending a reply when a ticket is created in Zendesk] is optimal.

Staff no longer need to spend time creating reply messages, allowing them to focus on other core tasks. Additionally, by including an approval process for reply messages within the flow, you can keep a record of who approved it and when, reducing the effort required for verification.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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