Use the responses submitted through the Yoom form to create a ticket in Zendesk.

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■Overview

This is a flow to create a ticket in Zendesk using the responses provided in the Yoom form.

With Yoom, you can easily achieve this flow without any programming, as it allows for integration between apps.

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‍■Recommended for

Those who want to improve the efficiency of customer support operations
Those who manage customer inquiries as Zendesk tickets
Those who receive many customer inquiries and find it time-consuming to create Zendesk tickets
Those who want to prevent missing ticket creation in Zendesk

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‍■Benefits of using this template

In this flow, you can automatically create a ticket in Zendesk based on the responses provided in the form.
Since you can manage customer inquiries as Zendesk tickets, it helps in centralized management of inquiries.

The responses provided in the form are timely reflected as tickets, preventing the hassle of ticket creation and missing tickets.
By eliminating the hassle of ticket creation, the response speed to customers improves, enhancing customer satisfaction.

Moreover, as missing ticket creation is prevented, there will be no missed responses, leading to smoother business operations.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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