When an email with a specific label arrives in Gmail, create a ticket in Zendesk.

■Overview

This is a flow where a ticket is created in Zendesk when an email with a specific label is received in Gmail.

With Yoom, you can easily achieve this flow without the need for programming, as it allows for seamless integration between applications.

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‍■Recommended for

• Customer support representatives who want to receive inquiries from customers in Gmail and manage them centrally in Zendesk
• Those who want to automatically organize email content and respond appropriately and quickly
• Those who want to reduce the effort of manual verification by extracting important information from emails using AI
• Those who want to automate the classification and prioritization of email content to spend more time on higher-value tasks
• Business department managers who want to improve processing speed while maintaining the quality of inquiry responses

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■Benefits of using this template

With this flow, you can automatically extract necessary information from emails with specific labels received in Gmail using AI and register them as tickets in Zendesk.

By eliminating the need for manual email verification and ticket creation, it is possible to reduce the workload of the support team and facilitate rapid information sharing.

Additionally, it helps mitigate the risk of human errors such as overlooking emails or missing ticket creation.

Support staff can be freed from routine tasks and focus on solving more complex problems and communicating with customers.