When a new conversation is created in Intercom, generate the response content with Dify and notify in Slack.

■Overview

This flow creates a new conversation in Intercom, generates a response using Dify, and notifies Slack.

With Yoom, you can easily achieve this flow without any programming, enabling seamless integration between applications.

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‍■Recommended for

1. Those using Intercom for business

・Customer support staff handling customer interactions via Intercom

2. Those utilizing Dify in their business

・Individuals using Dify as a business support tool

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3. Those frequently communicating via Slack

・Individuals who regularly use Slack for chatting

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■Benefits of using this template

In customer support operations, considering and inputting responses to customer inquiries can be time-consuming and cumbersome.
Additionally, when the number of inquiries becomes overwhelming, there is a risk of delayed responses, potentially leading to decreased customer satisfaction.

With this flow, when a conversation is created in Intercom, a response based on the conversation content is automatically generated in Dify and notified in Slack.
Since the response can be created in Dify, the person in charge can quickly proceed with customer interactions by checking the content notified in Slack.

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■Notes

・Please integrate Yoom with Intercom, Dify, and Slack respectively.

・For instructions on integrating with Intercom, please refer to here.

・For instructions on integrating with Dify, please refer to here.

・Triggers can be set at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest trigger interval may vary depending on the plan.