■Overview
This is a flow where when a new conversation is created in Intercom, the response content is created in Dify and notified in Chatwork.
With Yoom, you can connect apps without programming, making it easy to implement this flow.
■Recommended for
1. Those who use Intercom for customer support
・Customer support representatives of companies
2. Business personnel utilizing Dify
・Those who use Dify regularly to improve work efficiency
3. Those who frequently use Chatwork
・Those who often use Chatwork for business communication
■Benefits of using this template
When handling customer inquiries manually, there is a possibility of misunderstandings or input errors in the response content.
Especially when the number of cases to handle increases, the work can become complicated, and you may feel the need for efficiency.
In this flow, you can automatically generate responses based on the conversation content created in Intercom using Dify.
The generated responses are notified in Chatwork, eliminating the need to create response content for customers.
Additionally, since customer support is streamlined, the productivity of the entire support team can be improved.
■Notes
・Please connect Yoom with Intercom, Dify, and Chatwork respectively.
・For how to connect Intercom with My Apps, please refer to here.
・For how to connect Dify with My Apps, please refer to here.
・Triggers can be set at intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
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