When a ticket is created in Chat Plus, generate the response content with Dify and notify in Google Chat.

  1. Apps
  2. Dify
  3. When a ticket is created in Chat Plus, generate the response content with Dify and notify in Google Chat.
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■Overview

This flow notifies Google Chat when a ticket is created in Chat Plus, with the response content generated by Dify.

By using Yoom, you can easily integrate apps without the need for programming.

‍

■Recommended for

1. Companies using Chat Plus as a customer support tool

・Those who feel challenged by the speed of response to inquiries

‍

2. Companies building AI apps with Dify

・Those who want to streamline operations by integrating Dify with other apps

‍

3. Companies using Google Chat as an internal chat tool

・Those who want to facilitate smooth information sharing using Google Chat

‍

■Benefits of using this template

When a ticket is created in Chat Plus, Dify automatically generates the response content and notifies Google Chat, enabling quick responses.
By utilizing this flow, response time is reduced, and the quality of customer support is improved.
Quick responses increase customer satisfaction, which can lead to improved customer retention and new business opportunities.

Additionally, since tasks that were previously done manually are automated, the burden on staff is reduced, allowing them to focus on other important tasks.
As a result, overall operational efficiency is improved, enhancing the productivity of the entire organization.

‍

■Notes

・Integrate Yoom with Chat Plus, Dify, and Google Chat.

・For instructions on how to integrate with Dify's My Apps, please refer to here.

・Integration with Google Chat is only possible with Google Workspace. For details, please refer to the link below.

https://intercom.help/yoom/ja/articles/6647336

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