When a ticket is created in Chat Plus, generate the response content with Dify and notify on Discord.

  1. Apps
  2. Dify
  3. When a ticket is created in Chat Plus, generate the response content with Dify and notify on Discord.
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■Overview

This is a flow where a ticket is created in Chat Plus, the response content is generated in Dify, and a notification is sent to Discord.

By using Yoom, you can easily connect apps without the need for programming.

‍

■Recommended for

1. Companies using Chat Plus for customer support

・Those who find it time-consuming to handle inquiries in Chat Plus

‍

2. Those using Dify to generate text or response content

・Those who want to leverage automatic generation by Dify for quick and high-quality customer support

‍

3. Companies using Discord as an internal communication tool

・Those who want to ensure they don't miss important information

‍

■Benefits of using this template

By implementing this flow, you can automate the process from ticket creation in Chat Plus to generating response proposals in Dify and notifying Discord.  
This provides the following benefits:  

Firstly, since the inquiry content and response proposal are notified together, response speed is improved. Quick responses lead to enhanced customer experience, which ultimately contributes to increased sales.  

Furthermore, the risk of missing important information is reduced, preventing oversight in responses.
Additionally, information sharing within the team becomes smoother, and strengthened collaboration among members leads to more seamless communication.

‍

■Notes

・Please integrate Chat Plus, Dify, and Discord with Yoom.

・For information on how to integrate Dify with My Apps, please refer to here.

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