■Overview
This flow notifies Microsoft Teams by creating a response in Dify when a ticket is created in Freshdesk.
By using Yoom, you can easily connect apps without programming.
■Recommended for
1. Companies using Freshdesk for customer support
・Those who find it time-consuming to handle inquiries in Freshdesk
2. Those using Dify to generate text or responses to inquiries
・Those who want to leverage Dify's auto-generation for quick and high-quality customer support
3. Companies using Microsoft Teams as an internal communication tool
・Those who want to ensure they don't miss important information
■Benefits of using this template
By using this flow that notifies Microsoft Teams utilizing Freshdesk and Dify, you can gain many benefits.
First, as Dify generates quick responses to ticket content, the speed of customer support improves.
This can lead to improved service quality and increased customer satisfaction.
Additionally, since notifications are automatically sent to Microsoft Teams, all team members can quickly share information, enhancing team collaboration.
■Notes
・Please connect each of Freshdesk, Dify, and Microsoft Teams with Yoom.
・For how to connect Dify with My Apps, please refer to here.
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
・Triggers can be set at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
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