When a ticket is registered in Zendesk, add a task to Trello.

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■Overview

This is a flow that adds a task to Trello when a ticket is registered in Zendesk.

With Yoom, you can easily achieve this flow without any programming, as it allows for integration between apps.

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‍■Recommended for

1. Those who use Zendesk to conduct their business

・Those who manage customer inquiries with tickets

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2. Those responsible for task management in Trello

・Those who handle Zendesk tickets as tasks in Trello

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■Benefits of using this template

If you are adding tickets registered in Zendesk as tasks in Trello, the transcription work each time is cumbersome.
Moreover, if there is an omission in adding to Trello, it may hinder business operations, leading to missed or delayed responses.

With this flow, when a ticket is registered in Zendesk, the addition of tasks to Trello can be automated, eliminating the need for manual transcription work to Trello.
By automating the addition of tasks to Trello, you can prevent missed or delayed task responses.

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■Notes

・Please integrate both Zendesk and Trello with Yoom.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

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About the Apps You Use

Trello

Yoom allows you to integrate with Trello's API without any code, enabling you to automate various tasks. You can automatically register cards in Trello, retrieve cards from specific boards, and send notifications to platforms like Slack and Chatwork.

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Trello

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Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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