When a post is made to a channel in Microsoft Teams, create a ticket in Zendesk.

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  2. Microsoft Teams
  3. When a post is made to a channel in Microsoft Teams, create a ticket in Zendesk.
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■ Overview  
The "Create a ticket in Zendesk when a post is made in a channel on Microsoft Teams" flow is a business workflow that enhances the integration between internal communication and customer support. By automatically registering important posts on Microsoft Teams as tickets in Zendesk, it enables prompt responses. This allows for smooth information sharing and customer support.

■ Recommended for

  • Individuals who use Microsoft Teams daily and want to streamline internal communication  
  • Those who use Zendesk for customer support and wish to automate the management of support cases  
  • Managers who want to strengthen the integration of information sharing and customer support between teams  
  • IT personnel in companies considering automating business workflows using Yoom

‍
■ Benefits of using this template  

  • Centralized information management: Since posts on Teams are automatically ticketed in Zendesk, information is consolidated in one place.  
  • Reduced response time: Eliminates the need to manually create tickets, enabling prompt customer support.  
  • Error prevention: Automation prevents human errors during manual entry, ensuring accurate data management.

‍

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About the Apps You Use
Microsoft Teams
Yoom allows you to utilize Microsoft Teams API without any coding. By integrating Teams with Yoom, you can automate notifications to Teams and automatically register events in the Teams calendar.
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Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
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Yoom allows you to utilize Microsoft Teams API without any coding. By integrating Teams with Yoom, you can automate notifications to Teams and automatically register events in the Teams calendar.
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