When you receive an inquiry email in Outlook, create a response in Dify and notify Microsoft Teams.

■Overview

This is a flow where, upon receiving an inquiry email in Outlook, the response content is created in Dify and notified in Microsoft Teams.

By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Companies using Outlook for customer support

・Those who find it time-consuming to handle inquiries in Outlook

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2. Those using Dify to generate text or responses to inquiries

・Those who want to leverage automatic generation by Dify to aim for quick and high-quality customer support

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3. Companies using Microsoft Teams as an internal communication tool

・Those who want to ensure they don't miss important information

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■Benefits of using this template

By implementing a flow where, upon receiving an inquiry email in Outlook, the response content is automatically created in Dify and notified in Microsoft Teams, you can enjoy several benefits.
Firstly, it reduces the time spent on email responses, allowing for quick and efficient handling.
This will improve customer satisfaction and increase business reliability.

Additionally, notifications to Microsoft Teams allow for quick sharing of response status, facilitating smooth information sharing within the team.
This strengthens collaboration among team members and improves work efficiency.

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■Notes

・Please connect Outlook, Dify, and Microsoft Teams with Yoom.

・For how to connect Dify with My Apps, please refer to here.

・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

・You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.