Microsoft Teamsに議事録が投稿されたら、Zendeskに自動でチケットを作成する

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■概要

「Microsoft Teamsに議事録が投稿されたら、Zendeskに自動でチケットを作成する」ワークフローは、会議内容の記録からサポート業務への連携を自動化します。
手動でのチケット作成を省略でき、情報伝達の抜け漏れを防げます。

■このテンプレートをおすすめする方

  • Microsoft Teamsを活用して社内コミュニケーションや会議を行っている方
  • 会議の議事録を手動で管理し、情報共有に手間を感じている方
  • Zendeskを使ってお客様対応やサポートを行っている方
  • 議事録の情報をZendeskチケットとしてスピーディに反映し、対応漏れや抜け漏れを防ぎたい方
  • 議事録の内容を関係者へ迅速に展開し、チーム全体で共有したい方

■このテンプレートを使うメリット

Microsoft Teamsに投稿された議事録をもとにZendeskに自動でチケットを作成することで、対応がスムーズに進みます。
Microsoft Teams上でまとめた内容からチケット作成までの流れが一気通貫となるため、関連情報を個別に転記する手間が省けます。
結果として作業負担の軽減や業務効率の向上が期待できるでしょう。

また、必要な対応事項がZendesk上ですぐに可視化されるため、チームメンバー間でやるべきことが共有しやすくなります。
これにより担当者同士の認識齟齬を防ぎやすくなり、対応漏れの予防につながります。

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Microsoft Teams
Microsoft Teams
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Zendesk
Zendesk
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Yoom allows you to utilize Microsoft Teams API without any coding. By integrating Teams with Yoom, you can automate notifications to Teams and automatically register events in the Teams calendar.
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Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
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