Microsoft Teamsに特定条件に合う議事録が投稿されたら、Zendeskに自動でチケットを作成する

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■概要

「Microsoft Teamsに特定条件に合う議事録が投稿されたら、Zendeskに自動でチケットを作成する」ワークフローは、Microsoft Teams上の発言内容を基にZendeskチケットを自動作成します。
手動入力に頼らずに情報登録を進められるため、業務の手間を抑えられます。

■このテンプレートをおすすめする方

  • Microsoft Teamsで議事録の共有や情報整理を日常的に行っている方
  • 議事録からすぐに課題や問い合わせが生じ、その管理をスピーディに行いたい方
  • Zendeskを利用して社内外からの問い合わせやタスク管理を行っている方
  • Microsoft Teamsで議事録を確認したあと、別システムへの入力作業に手間や時間を感じている方

■このテンプレートを使うメリット

Microsoft Teamsで特定条件に合う議事録が投稿された際、自動でZendeskにチケットを作成できる点がこのフローの利点です。
従来、Microsoft Teamsで確認した議事録をもとにZendeskへ手入力で情報を登録する作業が発生していましたが、このフローを活用することで作業の手間が省けます。
これにより、スピーディにチケット化・対応が進み、議事録内容の共有やタスク管理を効率よく進めることができるようになります。
作業時間を削減できるため、その分ほかの業務に余裕が生まれる点も大きなメリットといえるでしょう。

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