When a ticket is created in Zendesk, create a ticket in HubSpot as well.

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■Overview

This is a flow that creates a ticket in HubSpot when a ticket is created in Zendesk.

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■Recommended for

1. Customer Support Teams

・Teams that want to manage ticket history in HubSpot while managing tickets in Zendesk

・Teams aiming to streamline customer support and centralize information

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2. Sales Departments

・Teams that want to share customer issues and inquiries from Zendesk in HubSpot to aid sales activities

・Teams that want to conduct appropriate follow-ups and proposals based on customer inquiry history

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3. Marketing Teams

・Teams that want to link Zendesk ticket information to HubSpot to gain customer insights and reflect them in marketing strategies

・Teams that want to understand customer needs from inquiry content and utilize it in marketing activities

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■Benefits of Using This Template

・Automatically creating a ticket in HubSpot when a ticket is created in Zendesk saves the effort of manual data entry.

・Centralizing customer inquiry content and response status in HubSpot enables quick and appropriate responses.

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■Notes

・Please integrate Yoom with both HubSpot and Zendesk.

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About the Apps You Use

HubSpot

Yoom allows you to integrate with HubSpot's API without any code, enabling the automation of various tasks. You can automatically register contact and company information in HubSpot, and trigger the transfer of information to various SaaS platforms like kintone, spreadsheets, and CloudSign when information is registered or updated in HubSpot. Additionally, you can automatically sync HubSpot's contact and company information to Yoom's database for various uses.

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Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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