■Overview
This is a flow that creates a ticket in HubSpot when a ticket is created in Zendesk.
■Recommended for
1. Customer Support Teams
・Teams that want to manage ticket history in HubSpot while managing tickets in Zendesk
・Teams aiming to streamline customer support and centralize information
2. Sales Departments
・Teams that want to share customer issues and inquiries from Zendesk in HubSpot to aid sales activities
・Teams that want to conduct appropriate follow-ups and proposals based on customer inquiry history
3. Marketing Teams
・Teams that want to link Zendesk ticket information to HubSpot to gain customer insights and reflect them in marketing strategies
・Teams that want to understand customer needs from inquiry content and utilize it in marketing activities
■Benefits of Using This Template
・Automatically creating a ticket in HubSpot when a ticket is created in Zendesk saves the effort of manual data entry.
・Centralizing customer inquiry content and response status in HubSpot enables quick and appropriate responses.
■Notes
・Please integrate Yoom with both HubSpot and Zendesk.


When a new contact is created
When a new company is created
When a new deal is created
When a contact is created or updated
When a company is created or updated
When a deal is created or updated
Form Submitted
When a product is created
When a product is created or updated
When a deal is updated to the specified stage
When a record is created in a custom object
When a custom object record is created or updated
When an order is created or updated
When an order is created
When a ticket is created
When a ticket is created or updated
When a Service is created
When a Service is created or updated
Create Contact
Retrieve Contact
Get Latest Contact IDs
Update Contact
Search Contact (Keyword Search)
Create Company
Retrieve Company Information
Retrieve Latest Company ID
Update Company
Search Company (Keyword Search)
Create Deal
Get Deal Details
Retrieve Latest Deal ID
Update Deal
Search Deals (Keyword)
Get Contact Custom Properties
Retrieve Company Custom Properties
Get Deal Custom Properties
When a new contact is created
When a new company is created
When a new deal is created
When a contact is created or updated
When a company is created or updated
When a deal is created or updated
Form Submitted
When a product is created
When a product is created or updated
When a deal is updated to the specified stage
When a record is created in a custom object
When a custom object record is created or updated
When an order is created or updated
When an order is created
When a ticket is created
When a ticket is created or updated
When a Service is created
When a Service is created or updated
When a Task is created
When a note is added to a deal
Create Contact
Retrieve Contact
Get Latest Contact IDs
Update Contact
Search Contact (Keyword Search)
Create Company
Retrieve Company Information
Retrieve Latest Company ID
Update Company
Search Company (Keyword Search)
Create Deal
Get Deal Details
Retrieve Latest Deal ID
Update Deal
Search Deals (Keyword)
Get Contact Custom Properties
Retrieve Company Custom Properties
Get Deal Custom Properties
Get List of Contact IDs
Get List of Company IDs
Search Deals (Filter Search)
Update Contact Custom Property
Update Company Custom Properties
Update Deal Custom Properties
Create Ticket
Submit Information to Form
Update Ticket
Associate Records
Add Note to Contact
Get Public URL of File
Get Custom Object Records
Create Custom Object Record
Update Custom Object Record
Search Custom Object Records
Retrieve Product
Create Product
Update Product
Search Products (Keyword Search)
Update Ticket Custom Property
Add Note to Company
Add Note to Deal
Add Note to Ticket
Add Meeting to Company
Search multiple contacts (filter criteria)
Get Ticket Details
Add Product Item to Deal
Search Products (Filter Search)
Get Owner (Representative) Information
Get List of Owners (Assignees)
Search Multiple Companies (Filter Conditions)
Add a Note to a Custom Object Record
Retrieve Company IDs Associated with a Specific Contact
Retrieve the Custom Object Record ID Associated with a Specific Deal
Create user
Retrieve Service Custom Properties
Get ticket custom properties
Get quote
Update quote
Create task
Delete quote
Search quotes
Create form
Create Call Log
List tax rates
Search deals (filter)
Search fees (filter)
Search discounts (filter)
Search quote templates (filter)
Add signer to quote
Create Quote
Get line items for a deal
Get line item details
List tasks
Get task
Check object associations
Get user details
Search users (keyword)
Search users (filter)
Get subscription definitions
When a new ticket is created
When a ticket is updated
Retrieve List of Open Ticket IDs
Create Ticket
Retrieve Ticket Information
Update Ticket Status
Retrieve List of Agents
Create Ticket (Specify Requester)
Upload File
Attach File to Ticket Comment
Retrieve User Information
Add Comment to Existing Ticket
Search Tickets (Subject Partial Match)
Create user
Search Pending Tickets
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