When an issue is created on Github, add it to Zendesk.

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■Overview

This is a flow that adds an issue to Zendesk when it is created on Github.

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■Recommended for‍

1. Those who utilize Github for business

・Those who manage tasks using issues

・Those aiming to improve development environment efficiency

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2. Companies using Zendesk for customer-related task management

・Those who manage tasks using tickets

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■Benefits of using this template

Github is a tool that can visualize tasks using issues and improve work efficiency.
By also registering tasks in Zendesk, you can prevent task omissions.
However, manually registering in Zendesk when an issue is created on Github is cumbersome and takes time away from core tasks that should be focused on.

By using this flow, information on issues registered in Github is automatically registered in Zendesk.
This eliminates the need for manual input and avoids the risk of human error by quoting and registering information.
By allocating the time previously spent on manual tasks to other tasks, it leads to improved productivity for the entire team.

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■Notes‍

・Please link Github and Zendesk with Yoom.

・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

・Zendesk is an app available only with the Team Plan and Success Plan. For Free Plan and Mini Plan, the operation and data connect of the set flow bot will result in an error, so please be careful.

・Paid plans such as Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

GitHub

Yoom allows you to utilize GitHub's API without any coding. You can automatically create new issues or add users to a repository using GitHub's API. Additionally, it is possible to synchronize GitHub issue information with Yoom's database.

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GitHub

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Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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