Create a ticket in Zendesk when a specific email is received in Outlook

■Overview

This flow creates a ticket in Zendesk when a specific email is received in Outlook.

With Yoom, you can easily achieve this flow without any programming, enabling seamless integration between apps.

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‍■Recommended for

1. Those who use Outlook for business

・Those who want to prevent missed or delayed email responses and improve customer satisfaction

2. Those who use Zendesk for business

・Those who want to promptly manage customer inquiries as sales opportunities

・Those aiming to build an efficient customer support system

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■Benefits of using this template

With this flow, when an email with a specific keyword in the subject is received in Outlook, a ticket is automatically created in Zendesk.

Automatic processing based on conditions allows you to smoothly proceed with sales activities and inquiry responses in Zendesk without frequently checking emails.

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■Notes

・Please integrate Yoom with both Outlook and Zendesk.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.

・Microsoft365 (formerly Office365) has plans for home use and general corporate use (Microsoft365 Business). If you are not subscribed to the general corporate plan, authentication may fail.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.