Create a ticket in Zendesk when a specific email is received in Outlook
Create a ticket in Zendesk when a specific email is received in Outlook
Launch this workflow to connect
Zendesk &
Microsoft Outlook
!
■Overview
This flow creates a ticket in Zendesk when a specific email is received in Outlook.
With Yoom, you can easily achieve this flow without any programming, enabling seamless integration between apps.
■Recommended for
1. Those who use Outlook for business
・Those who want to prevent missed or delayed email responses and improve customer satisfaction
2. Those who use Zendesk for business
・Those who want to promptly manage customer inquiries as sales opportunities
・Those aiming to build an efficient customer support system
■Benefits of using this template
With this flow, when an email with a specific keyword in the subject is received in Outlook, a ticket is automatically created in Zendesk.
Automatic processing based on conditions allows you to smoothly proceed with sales activities and inquiry responses in Zendesk without frequently checking emails.
■Notes
・Please integrate Yoom with both Outlook and Zendesk.
・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.
・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.
・Microsoft365 (formerly Office365) has plans for home use and general corporate use (Microsoft365 Business). If you are not subscribed to the general corporate plan, authentication may fail.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
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About the Apps
Templates using
Zendesk
Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.
This is a flow that updates the Zendesk ticket status when a task is completed in Asana. Once a task is marked as complete, it automatically reflects in Zendesk, eliminating the need for manual updates. This allows you to focus on core tasks, enhancing the overall productivity of the team.
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Templates using
Microsoft Outlook
This is a flow that is triggered at the end of each month to send an email in Outlook. It can be used for various purposes such as aggregation processing in Microsoft Excel or monthly invoice issuance.
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About the apps you use
Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
see detailsTemplates
Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.
Notify in Outlook when a ticket is created in Zendesk
This is a flow that updates the Zendesk ticket status when a task is completed in Asana. Once a task is marked as complete, it automatically reflects in Zendesk, eliminating the need for manual updates. This allows you to focus on core tasks, enhancing the overall productivity of the team.
When a task is completed in Asana, update the ticket status in Zendesk.
This is a business workflow that automatically registers Typeform responses as Zendesk tickets. It eliminates the need for manual entry, enabling quick and accurate customer service.
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Microsoft Outlook
Yoom allows you to integrate with Outlook's API without any code, enabling the automation of email sending from Outlook. For example, you can automatically send contracts and invoices created in Outlook, or automatically reply to inquiries from input forms using Outlook.
see detailsTemplates
This is a flow that is triggered at the end of each month to send an email in Outlook. It can be used for various purposes such as aggregation processing in Microsoft Excel or monthly invoice issuance.
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This is a business workflow that automatically creates a Salesforce case from support request emails received in Outlook. By automatically converting support emails received in Outlook into Salesforce cases, you can eliminate the need for manual input and allocate valuable time to other important tasks.
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No-Code API Actions
Executable API actions
Flowbot triggers
When a new ticket is created
When a ticket is updated
When a tag is added to a ticket
When a user is created
When an organization is created
When a comment is added to a ticket
When a specific subject email is received
When an email is received
When an event is registered in the calendar
When a calendar event is added or updated
When a Task is Created
When an email is received
Flowbot operations
List open ticket IDs
Create ticket
Get ticket information
Update ticket status
List agents
Create ticket (specify requester)
Upload file
Attach file to ticket comment
Get user information
Add comment to existing ticket
Search tickets (subject partial match)
Create user
Search pending tickets
Update and add user information
List tickets
Search tickets (status match)
List ticket comments
Add tags
Flowbot triggers
When a new ticket is createdWhen a ticket is updatedWhen a tag is added to a ticketWhen a user is createdWhen an organization is createdWhen a comment is added to a ticket
Flowbot operations
List open ticket IDsCreate ticketGet ticket informationUpdate ticket statusList agentsCreate ticket (specify requester)Upload fileAttach file to ticket commentGet user informationAdd comment to existing ticketSearch tickets (subject partial match)Create userSearch pending ticketsUpdate and add user informationList ticketsSearch tickets (status match)List ticket commentsAdd tagsSearch tickets (filter by created/updated date)
Flowbot triggers
When a specific subject email is receivedWhen an email is receivedWhen an event is registered in the calendarWhen a calendar event is added or updatedWhen a Task is CreatedWhen an email is received
Flowbot operations
Register Event in Own CalendarCreate CalendarRegister Event in Specified User's CalendarGet email attachment informationDownload email attachmentsDelete an event from a specified user's calendarUpdate an event in a specified user's calendarDelete an event from your calendarUpdate an event in your calendarタスクを作成する（リマインド設定対応）タスクを作成する（リマインド設定非対応）Search My Calendar EventsSearch Specified User's Calendar EventsFind meeting timesGet calendar viewGet email messagesMove messageGet a specific messageMore inspiration for you
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