When a ticket is created in Zendesk, generate the response content with Dify and notify in Slack.

■Overview

This is a flow where when a ticket is created in Zendesk, the response content is created in Dify and notified to Slack.

With Yoom, you can easily achieve this flow without the need for programming, as it allows integration between apps.

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‍■Recommended for

1. Customer support teams handling customer inquiries in Zendesk

・Team members who handle numerous inquiries on a daily basis

・Managers working on improving customer satisfaction and operational efficiency

2. Those using Dify for business

・Those considering optimizing operations using AI

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■Benefits of using this template

When handling customer inquiries manually, it takes time to check inquiries and create responses, and the more inquiries there are, the lower the operational efficiency becomes.

In this flow, a response draft is automatically generated in Dify when a ticket is created in Zendesk and notified to Slack.
Manual work is reduced, allowing for more efficient inquiry handling.
The person in charge can review the content before presenting the response to the customer, allowing for modifications if necessary.

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■Notes

・Please integrate Yoom with Zendesk, Dify, and Slack respectively.

・Zendesk is an app available only with the Team Plan and Success Plan. For Free Plan and Mini Plan, the operations and data connections of the set flow bot will result in errors, so please be careful.

・Paid plans such as Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are usually restricted.

・For how to integrate Dify with My Apps, please refer to here.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.