■Overview
This flow notifies Chatwork by creating a response in Dify when a ticket is created in Zendesk.
With Yoom, you can easily achieve this flow without any programming, as it allows for integration between apps.
■Recommended for
1. Customer support teams handling customer inquiries in Zendesk
・Team members who handle numerous inquiries daily
・Managers working to improve customer satisfaction and operational efficiency
2. Those using Dify in their operations
・Individuals aiming to optimize operations using AI
■Benefits of using this template
When handling customer inquiries manually, it takes time to check inquiries and create responses, and the more inquiries there are, the lower the operational efficiency.
In this flow, a response draft is automatically generated in Dify when a Zendesk ticket is created and notified to Chatwork.
Manual work is reduced, streamlining inquiry handling.
The person in charge can review the content before presenting it to the customer, allowing for modifications if necessary.
■Notes
・Please integrate Zendesk, Dify, and Chatwork with Yoom.
・Zendesk is an app available only with the Team Plan and Success Plan. For Free Plan and Mini Plan, the operation and data connection of the set flow bot will result in an error, so please be careful.
・Paid plans such as Team Plan and Success Plan offer a 2-week free trial. You can use restricted apps during the free trial.
・For instructions on how to integrate Dify with My Apps, please refer to here.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
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