■Overview
This flow notifies LINE WORKS by creating a response in Dify when a ticket is created in Zendesk.
With Yoom, you can easily achieve this flow without any programming, allowing seamless integration between apps.
■Recommended for
1. Customer support teams handling customer inquiries in Zendesk
・Team members handling numerous inquiries daily
・Managers working to improve customer satisfaction and operational efficiency
2. Those using Dify in their operations
・Individuals aiming to optimize operations through AI
■Benefits of using this template
Handling customer inquiries manually can be time-consuming for checking inquiries and creating responses, leading to decreased operational efficiency as the number of inquiries increases.
In this flow, a response draft is automatically generated in Dify when a ticket is created in Zendesk and notified to LINE WORKS.
Manual work is reduced, streamlining inquiry handling.
The responsible person can review the content before presenting the response to the customer, allowing for necessary modifications.
■Notes
・Please integrate Yoom with Zendesk, Dify, and LINE WORKS.
・Zendesk is available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be aware.
・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.
・For the method of linking Dify with My Apps, please refer to here.
・Triggers can be set at intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
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