■Overview
This flow creates a response in Dify and notifies Discord when a ticket is created in Zendesk.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between applications.
■Recommended for
1. Customer support teams handling customer inquiries in Zendesk
・Those whose main task is handling inquiries
・Managers aiming to improve customer satisfaction and operational efficiency
2. Those using Dify in their operations
・Those working on optimizing operations using AI
■Benefits of using this template
When handling customer inquiries manually, it takes time to check inquiries and create responses, and the more inquiries there are, the lower the operational efficiency.
In this flow, a response draft is automatically generated in Dify when a ticket is created in Zendesk, and a notification is sent to Discord.
Manual work is reduced, allowing for more efficient handling of inquiries.
The person in charge can review the content before presenting the response to the customer, allowing for modifications if necessary.
■Notes
・Please integrate Yoom with Zendesk, Dify, and Discord respectively.
・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operation and data connection of the set flow bot will result in an error, so please be careful.
・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.
・For how to integrate Dify with My Apps, please refer to here.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
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