When a new ticket is created in Zendesk, send an email to Gmail.

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■Overview

This is a flow that sends an email to Gmail when a new ticket is created in Zendesk.

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■Recommended for

Those who utilize Zendesk in their business

・Project managers who manage the overall planning and progress of projects

・Development teams of engineers managing software development tasks

・Management departments managing internal projects and daily business tasks

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■Benefits of using this template‍

・You can share information in a timely manner as you will be automatically notified via Gmail when a new ticket is created in Zendesk.

・The content of the notifications sent to Gmail can be freely customized.

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■Notes

・Please integrate both Gmail and Zendesk with Yoom.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

Gmail

Yoom allows you to integrate with Gmail's API without code and automate email sending from Gmail. You can automatically create and send invoices and contracts via Gmail, or automatically reply to inquiries.

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Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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