When a ticket is created in Zendesk, create a folder in Microsoft SharePoint.

■Overview

This is a flow that creates a folder in Microsoft SharePoint when a ticket is created in Zendesk.

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■Recommended for‍

1. Those who use Microsoft SharePoint for file storage

・Administrative staff who create folders for each project to store information

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2. Companies that use Zendesk for customer support

・Staff who use it to manage customer inquiries and progress

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■Benefits of using this template

By using Zendesk for customer support, you can centrally manage all inquiries and ensure smooth business operations.
However, creating folders in Microsoft SharePoint for storing information can be a tedious task.

This flow is beneficial for those who want to create folders in Microsoft SharePoint simultaneously when a ticket is created in Zendesk.
By automatically creating folders after issuing tickets, it prevents omissions in routine tasks.

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■Notes‍

・Please integrate both Microsoft SharePoint and Zendesk with Yoom.

・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.