When a task is completed in Jira Software, update the ticket status in Zendesk.

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■Overview

This is a flow to update the status of a Zendesk ticket when a task is completed in Jira Software.

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■Recommended for‍

1. Companies using Zendesk for customer support

・Personnel managing customer inquiries and progress

・Those who centrally manage customer information and utilize it for support

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2. Those using Jira Software for issue management

・Those who create reports on issues and projects to aid in their work

・Those who utilize task breakdown and process visualization

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■Benefits of using this template

Zendesk is an effective tool for providing prompt customer support.
By linking tasks managed in Jira Software with customer information, team collaboration is enhanced.
However, manually reflecting the completion of tasks in Jira Software to Zendesk each time can cause delays in information sharing.

This flow is suitable for those who want to ensure and speed up information sharing within the team.
By utilizing this flow, the completion of tasks in Jira Software can be automatically reflected in Zendesk, enabling speedy information sharing.
Additionally, as there is no need for manual input, it prevents errors and omissions from manual work, leading to increased productivity.

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■Notes‍

・Please integrate both Zendesk and Jira Software with Yoom.

・Triggers can be set at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.

・Branching is a feature (operation) available with the Mini Plan or higher.

・Zendesk is an app available only with the Team Plan and Success Plan. In the case of the Free Plan or Mini Plan, the operations and data connections of the configured flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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Zendesk

Templates using

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Jira Software

Yoom allows you to utilize the Jira Software API without any code. For example, you can automatically register tasks and bugs via the API. By integrating with Github, you can easily synchronize Github issues with Jira.

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Asana